Delivery & Returns Policy

Delivery Information

General Information – Delivery Details

At Seago Yachting Ltd we aim to dispatch orders within one to two working days of your order being placed, subject to stock availability. If the item ordered is out of stock, a member of our sales team will contact you within one working day to inform you.

We only dispatch orders on weekdays. Orders placed after 2pm on a Friday will not be dispatched until the following Monday.  Courier deliveries do not normally occur on a Saturday – we therefore cannot guarantee deliveries on a Saturday.  Once goods leave our premises we cannot guarantee an exact delivery time and date, however we will do our utmost to get the goods to you as soon as possible.  All of our deliveries are made via a courier.

Packages dispatched with couriers will require a signature from a person at the delivery address.  Goods will not normally be left without a signature.

We currently accept orders from all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. Carriage to the Channel Islands, Guernsey & Jersey are shown at time of checkout. The majority of items shipped to addresses are sent via APC, TUFFNELLS, DPD LOCAL, UPS & DHL.

 

Delivery Costs

Mainland UK £7.00

Highlands & Islands £18.00

Channel Islands £35.00

Abroad (Europe) £35.00

 

Returns

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.

Refund Exclusions

Unfortunately, you cannot return prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.